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      Acceptance of terms

      These provisions (including the Privacy Policy together with any other documents referred to in these provisions) set out the terms and conditions on which you may make use of the personalisedmedical.com website (the “Site”), whether as a guest or registered user ("Customer Terms").

      We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.

      1. About us

      The Services are operated by Personalised Medical a division of Cheshire's Chest Limited ("we"). We are registered in England and Wales under company number 12005291 and with our registered office address at ​Unit 3, Griffin Industrial Mall, Griffin Lane, Aylesbury, Buckinghamshire HP19 8BP.

      2. Accessing our Service

      Access to the Services is permitted on a temporary basis, and we reserve the right to withdraw or amend the services we provide through the Site without notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.

      From time to time, we may restrict access to any or all of the Services, to users who have registered with us. Any personal data and other information provided by you is processed by us in accordance with our Privacy Policy. By providing any such personal data or other information you agree to the terms of our Privacy Policy.

      If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.

      It is your responsibility to ensure that all information (including your name and address) you upload to the Site, is correct and accurate. Ensure that you check all information before making a purchase.

      3. Intellectual property rights

      We own, or are the licensee to, all right, title and interest in and to the Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from any part of the Service.

      4. Import regulations and duty

      If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

      5. Returns & Refunds

      If you wish to discuss or organise a return, replacement or refund of an item purchased through the site please get in contact to discuss your order with one of our team. Please note that if your product has been customised we do not accept returns unless there was a production error on our part. Ordering the wrong size, colour, or phrase on any medical jewellery or accessories does not warrant a return. We encourage customers to verify all order information before proceeding with the final order. If we make a mistake on colour, size, quantity, or phrases on a wristband we will be happy to do a return and find a solution to remedy the problem. Please contact our customer services team if you feel this is the case.

      6. Links

      You may link to our home page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The Company expressly reserves the right to revoke the right granted in this clause for breach of these Customer Terms and to take any action it deems appropriate.

      Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission at any time.

      The Site provides links to other websites for your information. If you use these links, you leave the Site. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party.

      7. Liability / Disclaimer

      All of our products are offered with a guarantee of quality workmanship. Wristbands are sold without warranty. Purchasers will, by their own tests and evaluations, determine suitability of products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot make any guarantee that these products will agree with everyone. Wristbands if swallowed or worn too tightly can be hazardous to your health. All prices and policies are subject to change without notice.

      We are under the impression that medical personnel in the UK specifically check peoples necks and wrists for ID but this may not be the case in all areas of the UK or abroad. If in doubt we recommend that you check with the emergency services in your area to see if they are aware of medical ID products and to check whether they do indeed look for such ID. We cannot accept any responsibility should a bracelet, necklace or other ID product not be found and/or the information engraved, embossed or inserted into the product is not acted upon. Wearing or carrying any form or ID product purchased from us, does not guarantee that it will be located by the emergency services or other third parties.

      8. Specifications, Weights and Sizes

      We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate at the time of listing.

      9. Product Colours

      Representations of colour are approximate due to the limitations of photographic devices and also the display limitations of certain screens and devices. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. 

      10. Our Right to Cancel

      In the event of non delivery of any items or errors in any listing/imagery/descriptions/prices, we reserve the right to refund the product cost back to the customer.